1. Acceptance of Terms
By accessing and using the Hita website (hitamaine.com), you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Site. These terms apply to all visitors, users, and others who access the Site.
2. Services Description
Hita provides heat pump installation, replacement, maintenance, and repair services for residential properties in Maine. Our Site offers information about our services, online quote request forms, a savings calculator, booking tools, and educational resources. The information provided on this Site is for general informational purposes and does not constitute a binding service agreement.
3. Quote Requests and Estimates
Quote requests submitted through our Site are non-binding inquiries. All estimates provided are preliminary and subject to change based on an in-home assessment. Final pricing, scope of work, and timelines will be confirmed in a written service agreement before any work begins. Savings estimates from our calculator are approximations based on average energy costs and may vary based on your specific circumstances.
4. Referral Program
Participation in our referral program is subject to the following conditions:
- Referral credits are issued only after the referred customer completes a paid installation
- The referred customer must be a new Hita customer
- Self-referrals are not eligible
- Hita reserves the right to modify or discontinue the referral program at any time
- Referral credits have no cash value and cannot be transferred
5. Rebate and Tax Credit Information
Information about Efficiency Maine rebates and federal tax credits is provided for educational purposes and is based on programs available at the time of publication. Rebate amounts, eligibility criteria, and program availability are subject to change by the administering agencies. Hita does not guarantee rebate approval or specific rebate amounts. Consult a tax professional regarding tax credit eligibility.
6. Intellectual Property
All content on this Site, including text, graphics, logos, images, and software, is the property of Hita or its content suppliers and is protected by copyright and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on this Site without our express written permission.
7. User Conduct
When using our Site, you agree not to:
- Submit false or misleading information in quote requests or forms
- Attempt to interfere with the proper functioning of the Site
- Use the Site for any unlawful purpose
- Scrape, harvest, or collect information from the Site through automated means
- Impersonate any person or entity
8. Third-Party Services
Our Site integrates with third-party services including Calendly (booking), Google Maps (location), and Google Analytics (usage tracking). Your use of these services is governed by their respective terms of service and privacy policies. Hita is not responsible for the practices of third-party service providers.
9. Limitation of Liability
Hita shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or reliance on information provided herein. Our total liability for any claim related to the Site shall not exceed the amount you paid to Hita in the twelve months preceding the claim. The Site and its content are provided "as is" without warranties of any kind.
10. Indemnification
You agree to indemnify and hold harmless Hita, its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from your use of the Site or violation of these Terms.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Maine, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the courts of Penobscot County, Maine.
12. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to this page. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.
13. Contact Us
If you have questions about these Terms of Service, please contact us: