1. Introduction
Hita ("we," "us," or "our") operates the website hitamaine.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or use our services. Please read this policy carefully. By using the Site, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
Personal Information: When you submit a quote request, book a consultation, or contact us, we collect your name, email address, phone number, home address, and details about your heating needs.
Usage Data: We automatically collect information about how you interact with our Site, including your IP address, browser type, pages visited, time spent on pages, and referring URLs.
Cookies and Tracking: We use cookies and similar tracking technologies (including Google Analytics) to analyze Site traffic and improve your experience. You can control cookie preferences through your browser settings.
Referral Information: If you participate in our referral program, we collect the name and contact information of the person you refer, as well as your own referral details.
3. How We Use Your Information
We use the information we collect to:
- Respond to your quote requests and schedule consultations
- Provide heat pump installation, maintenance, and repair services
- Send you service-related communications and follow-ups
- Process and track referral program participation
- Improve our Site, services, and customer experience
- Analyze Site usage through Google Analytics
- Comply with legal obligations
4. Information Sharing
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party vendors who assist us with email delivery (SendGrid), analytics (Google Analytics), and website hosting
- Efficiency Maine: When processing rebate applications on your behalf, with your consent
- Legal Requirements: When required by law, court order, or governmental authority
5. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Access, update, or delete your personal information
- Opt out of marketing communications via our email preferences page
- Disable cookies through your browser settings
- Request a copy of the personal data we hold about you
7. Third-Party Links
Our Site may contain links to third-party websites, including Efficiency Maine, Calendly, and Google Maps. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
8. Children's Privacy
Our Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Site after changes are posted constitutes your acceptance of the revised policy.
10. Contact Us
If you have questions about this Privacy Policy or your personal data, please contact us: